Frequently Asked Questions

Access to your storeroom is Monday – Friday 08:00 – 18:00 and Saturday 09:00 – 15:00. Staff are working behind scenes for queries Monday – Friday 09:00 – 17:00 and Saturday 09:00 – 14:00.

No. You can access your storeroom as many times as you like during our opening hours.

No, only during opening hours. We provide external drive-up storerooms with access outside of opening hours. Please call 014940000 or email info@elephant.ie for more information.

Yes, to specific external drive-up storerooms with access outside of opening hours.

Yes, call us 01-4940000 to make an appointment with one of our Storage Experts.

Yes. You will need to name them on your account and give them your access code, storeroom number, and the key to your padlock.

Only you and any individuals you give permission to. To allow someone else to access your storeroom, you need to provide them with your access code and key to your storeroom.

No. Storerooms are used to store your belongings only. You are prohibited from sleeping in your storeroom or using it for anything but storage. You’d be surprised how many times we are asked this!

On-site there are trolleys, wheelbarrows, and a pallet truck to use at no additional cost.

By using your Unique Access Code, you will have access to the building and to the floor your storeroom is on during access hours.

No, for security reasons we cannot have vehicles left overnight.

Email info@elephant.ie from the email address on your account. We will verify your identity and give you your access code.

No, storerooms are not temperature controlled. They are climate controlled which means it is generally a little cooler indoors than it is outdoors. This prevents damp.

No, we do not offer waste disposal. Customers take away their own waste.

No. You can rent a www.GoCar.ie Cargo Van outside the Tallaght branch.

Yes. Once you have signed a disclaimer, we will accept a delivery on your behalf, and you can collect within 24 hours. There is a charge of €15 per month.

No. You can organise your own courier to collect from Elephant. Once we approve, a parcel can be left in the holding bay. We do not pick from your storeroom.

Yes. This can be arranged, please email info@elephant.ie for more information.

No, all charges include rates, security, maintenance, ESB, cleaning, and use of common areas.

Yes, the WIFI password will be included in your welcome email.

Small amounts of printing and photocopying can be arranged (up to 20 pages). Email your file to info@elephant.ie, and we will leave your documents in your mailbox or the holding bay within 48 hours. There is a small charge for this service.

Yes. On-site trolleys and a pallet truck are available for customers to use.

No. They are not workshops; however, there are sockets on the corridors and can be used with the request of staff on-site.

No. Some large storerooms do have lights that are on a sensor connected to the corridor.

Use of meeting room • Flexible contracts • Extra access outside of hours • Shredding on-site • Cardboard recycling • Business Address Service

You can change storeroom on your move-in day in person or over the phone beforehand.

No. If you find you need additional space or need to downsize, you can do this at any time without costs. Sign a new agreement and we will adjust payment.

Yes, we recommend 48 hours notice by emailing info@elephant.ie so we can ensure the correct size is available and the room is ready for you.

Sometimes there are offers available to new customers. These are not in conjunction with any other offer, one per household/person.

Current customers can avail of some prepay discounts. Email info@elephant.ie for more information.

Yes, a written quote from a competitor who offers a similar service to Elephant Storage Ltd and within a 5km radius of our location. Quotes must be given before moving in and not older than 7 days from a competitor. This price match is guaranteed for 26 weeks, normal rate thereafter. We will not price match shipping containers and removal storage. Our price match is up to 250 Sqft and is subject to availability. Please contact us for availability or check online.

We offer a 5% student discount. To avail of this, you must present a valid student ID from a college or university. T+Cs apply, cannot be used with another offer.

Yes, if you refer a friend or family member and they store with Elephant, we will reward you with €50 cash and make a donation to a charity on your behalf. You can refer as many people as you like. T+Cs apply. Email info@elephant.ie or visit https://elephant.ie/tell-your-friends-and-earn-money/ for more information.

Insurance is not included in the rental price. Insurance cover starts at €1.00 per week for cover up to €1000.

Fire, Lightning, Aircraft, Explosion, Riot, Malicious Damage, Storm, Flood, Burst Pipes, Impact, Theft (following forcible and/or violent entry or exit).

It’s just like living in a rented property, you still need to take out contents insurance. Our insurance covers the building and you need insurance to cover your contents.

Insurance cover starts at €1.00 per week for cover up to €1,000. We will cover up to €50,000, thereafter you must arrange your own insurance. If you have no insurance we will refuse to store your goods.

Click Here To Download Our Insurance Costs PDF

Yes. We need a copy of your summary insurance policy before moving into storage and it must state ‘Elephant Storage Ltd’ on policy cover.

No, the insurance offered is the same for all storage users.

The replacement value is the total value of the goods you have in storage if you were to go and buy them now.

Click Here To Download Our Summary of our Self Storage Insurance Policy

[Click here to download the PDF](#)

[Click here to download the PDF](#)

You can stay as long as you need, there is no maximum stay. Min charge 4 weeks.

After 4 weeks stay, you will get a refund of any unused rent, minus any discount taken if applicable.

You can cancel your storage by providing us with 2 weeks’ notice prior to your move out date by emailing info@elephant.ie

We take a payment every 4 weeks until you give your notice. You do not need to do anything to extend your stay.

We recommend at least 48 hours notice before your move in date so we can ensure your room is ready for you. All paperwork must be completed online 24 hours before your move in. If paperwork is not completed, you will not be able to move in.

You will receive an email with instructions on how to access your room and your access code. Your room will be left open for you and a lock left inside if you purchased one.

Check-in between Monday – Friday 09:00 – 16:00 and Saturday 09:00 – 14:00.

You need Photo ID (Passport or Driver’s License), Proof of Address (Utility bill, bank statement etc), Direct Debit Details (IBAN and BIC). All paperwork must be completed online 24 hours before your move in.

You can provide 2 forms of ID instead (passport and drivers license) and update us with proof of address when available.

No, once your paperwork is done. Provide your movers with a lock or buy a combination lock from Elephant to secure your storeroom.

You can arrange removals to meet you at your property or our premises to help you move in and out. Our customer’s highly recommended Expert Removals. Contact them directly www.expertremovals.ie

Yes, you can bring your own lock or purchase one in store from €15.99. If you are not here on the day of your move-in you can give a lock to your movers or purchase a combination lock from Elephant for €21.99

Yes, you can phone 01 494 00 00 or send an email to info@elephant.ie to advise our Storage Experts of your new move in date.

The booking deposit is taken by credit/debit card and storage charges are taken by direct debit. Initial payment 4 weeks deposit (refunded when you vacate) + 4 weeks storage charges.

Yes. 2 weeks’ notice is required before you move-out by phone, or email info@elephant.ie. If you move out without notice, 2 weeks are charged to your account.

We operate by an Express Check out. On the day you will clear your room and leave it open and unlocked. Then you email info@elephant.ie advising you have cleared your room and left it unlocked.

Once you have vacated and removed your lock. Your deposit is processed within 10 working days.

No. We don’t hold keys for storerooms, give the key / code for the lock to your movers to access your storeroom.

Once you have given 2 weeks’ notice, any unused rent is refunded back to you along with your deposit.

Yes, we ask that you leave the room in the same condition that it was initially provided to you. It must be clear of all your belongings and left unlocked.

You can arrange removals to meet you at your property or our premises to help you move in and out. Our customers highly recommend Expert Removals. You can contact them online at www.expertremovals.ie

You can cancel your reservation by calling 01 494 00 00 or email info@elephant.ie. If you wish to change your room size or move in date that can be arranged.

You can still move out on the day. You will be charged for the 2 weeks’ notice period and you will still receive your deposit.

Customer access hours are 8am-6pm Monday – Friday and 9am-3pm on Saturdays. We are closed on Sundays and Bank Holiday Mondays. Staff are working behind the scenes for any queries and are available 9am-5pm Monday – Friday and 9am-2pm on Saturdays.

Payments are taken every 4 weeks from Direct Debit. We do not accept cash.

Storage charges are due every 28 days from your move in date. An invoice is sent 15 days before the due date thereafter. Payments are taken every 4 weeks by Direct debit.

If you don’t have an Irish Bank account we can set up payments to come from your Debit or Credit card every 4 weeks.

Yes, a new invoice can be created please call us on 01-4940000 to go through our different prepay options available to you.

No. You only pay for the storage you use. Please be aware to pay on time, as explained when moving in, there are late fees and bouncer fees. You will need to buy a lock and arrange your insurance.

We don’t accept American Express.

No. You will be due every 4 weeks from when you started. However, if you prefer to pay the same day each month, we can adjust your charges and change to monthly. Email info@elephant.ie for more information.

Ahead of your move in you need to complete your booking Form (upload photo ID, Proof of address and supply emergency contact on account), Sign a License Agreement and fill out Direct Debit Mandate. These need to be completed online 24 hours before your move in date.

All paperwork needs to be completed online 24 hours before your move in date.

You will receive your License Agreement shortly after we receive your booking form.

All paperwork can be completed online!

The storage license is a legal agreement between Elephant Storage Ltd and the customer.

Email new details to info@elephant.ie For address changes please include proof of your new address.

We have the highest standards of Security at Elephant Storage. We have over 90 CCTV cameras, both internal and external, that are monitored 24/7 by Netwatch. We are a gated facility and each night the whole building is locked up, shutters down and protected by sensor activated burglar alarms, smoke and fire detectors. Only you have access to your storeroom, each customer is the sole keyholder.

For security reasons only Elephant Staff can remove locks. You will need email ID to info@elephant.ie, complete a form online and pay a fee of €15. We will then arrange an appointment for your lock to be removed.

Email info@elephant.ie from the email address on your account. We will verify your identity and give you your access code.

You can store stock/inventory and access as you need to. Many customers have their stock stored in Elephant and deliveries sent to Elephant while they are on the road. You can create a filing system within your storeroom, this means you have no access cost. There are plenty of services we offer to help support running your business.

No. We don’t provide storage for cars internally or externally.

Yes, if you are not using it regularly and empty the gas tank.

No. We don’t store mobile homes or caravans on site.

You must not store (and you must not allow any other person to store) any of the following in your Storeroom:- • food or perishable goods; • birds, fish, animals or any other living creatures; including plants • combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents; • firearms, explosives, weapons or ammunition; • chemicals, radioactive materials, biological agents; • toxic waste, asbestos or other materials of a potentially dangerous nature; • any item which emits any fumes, smell or odour; • any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks); • compressed gases.

You can bring them yourself in your own car/van, we have free parking available. Rent a www.GoCar.ie Cargo Van there is one located outside our premises in Tallaght. Expert Removals Professional Removal Company are highly recommended by our customers. www.expertremovals.ie A tip when booking removals – Don’t buy on price. The cheapest, are cheap as more than likely they don’t have the correct insurance or skills to move your belongings. It may cost more in the long run.