FAQs

What’s the cancellation policy? A full refund if you cancel 48 hours before your move in date. Online prepaid booking discount are non-refunable and non-changeable.

Do you provide a pickup service for short-term storage? Yes, we work alongside several removal firms recommend by our customers.

Do you have a long term lease? No, just a rolling monthly rental agreement

Can other people access my unit? Yes, if you email us authorisation for a named person.

Who secures my storage room? You do by bringing your own padlock or buy one in our shop onsite or order from our online shop www.elephantboxshop.ie. If you are unable to be here at our facility when the removal company is moving you in, a combination lock is available for €29.99.

Do you insure my goods? Included in your storage charges is €1,000 cover for replacement value. For anything over €1,000 in replacement value charges start at €1.50 per week.

How do I pay my storage rent? Debit or credit card and then direct debit thereafter.

What is the minimum storage time? 4 week stay.

Do you have any hidden charges? No.

Do you refund any unused rent? Yes, with two weeks’ notice of termination.

How is storage rental terminated? Simple. Just email us or phone us, giving two weeks’ notice.